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 Arizona Society of Certified Public Managers®
By Martha Rozen, CPM & Gary Rodriguez, CPM
marthar@azasrs.gov
On Friday morning, April 27, 2007, many of Arizona’s Certified Public Managers® Alumni gathered at the Arizona State University College of Public Programs, School of Public Affairs, in downtown Phoenix. Catherine Eden, the Director of the Bob Ramsey Executive Education Program, the program that administers the CPM program, greeted attendees with opening remarks and a warm welcome home.
The ASU sponsored event, titled “Ways to Make it Happen: The Ins and Outs of Leadership Styles,” is the first of several reunion events that ASU is planning in its effort to provide CPM Alumni with an opportunity to reconnect.
Breakfast was served at 7:30 a.m., and the program began at 8:15 a.m. The morning presentations included five key leaders from around the state and from various governmental venues. The combined background of the presenters totals more than 100 years of experience in the public sector. Some of the pearls of wisdom from the panel’s presentation included:
Elliott Hibbs, MBA
Has served four Arizona Governors (31 years of government service)
- Importance of using key measurement goals.
- "What is not measured, is not done."
- Set well defined expectations, execute with clear ideas.
Jan Dolan, BS
Scottsdale City Manager
- Importance of being open to ongoing change.
- Mistakes may be made. Learn from them.
- Listen to employees for valuable input and motivation tools.
- Well trained employees know their job, they stay motivated and challenged.
Kevin Robinson, MPA
Assistant Chief of Police, Phoenix Police Department
- "Perception plays an important role for measurement."
- People are important and deserve a personal touch and undivided attention.
- As a leader, he always looks for different perspectives.
- It is important to provide staff with tools to best do their job.
- Help your staff to get it right the first time.
- Importance of maintaining ethics, personal and professional standards, values.
- "Always be on your Game", there is no telling who's watching.
Catherine R. Eden, PhD
Arizona State University, Director of the Bob Ramsey Executive Education Program
- Style sets the mood. Be aware of what you bring to the table. Be aware of what are your strengths in your leadership.
- “Learn about different Leadership styles.” Take the best from each employer.
- Create morale boosters in the office, such as fun breakfasts, talent shows to give staff an opportunity to showcase other talents, skills, abilities.
- Use care when working with the press, work with them, and maintain your personal values.
- Fight for your employees, support, encourage and help them to achieve their personal best.
Alan V. Brunacini, MPA
Chief of Fire Department (retired), City of Phoenix
- Enjoys and embraces the para-military structure within the Fire Department. It offers a style/sense of team and family.
- He has had to develop more tact, has learned "grace under fire", especially when working with emotions of personal loss.
- Maintains four simple ideas: 1) "Keep it Simple" 2) Prevent harm 3) survive and 4) be nice!
General forum comments regarding mentoring employees and others:
- Mentorship = Bringing others along with you to share in successes!
- Identify you may be the problem—be prepared to do what you have to do to correct the problem.
- Make sure you have a diverse group of mentors/teachers.
- Never stop learning.
- Be customer focused.
- Inspire other people.
- Bring out their best!
- Commit to continuous improvement.
- Maintain a high work ethic and integrity.
- Develop character building, value systems and mission statements.
- Maintain a "It's not about ME" mentality.
- Feel the FEAR...but do it anyway. Especially, if it's the right thing to do.
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